Shop with confidence at Shopping Master Hub. Our returns policy ensures your satisfaction with a 14-day window for change of mind (Terms and Conditions Apply).
This policy applies to both online and in-store purchases made from Shopping Master Hub.
To initiate a return:
- For online purchases, raise a ticket through our email [email protected]
At Shopping Master Hub, we prioritize customer satisfaction. We recommend familiarizing yourself with our Refund, Return, and Repairs Policy to understand your rights under the Australian Consumer Law.
Australian Consumer Law
Our Returns Policy aligns with the Australian Consumer Law (ACL), ensuring your rights are upheld. You’re entitled to a replacement or refund for a major failure and have the goods replaced or repaired if they fail to meet acceptable quality standards.
User Generated Data
Please note that devices retaining data may be reset to factory settings during the repair process. Backup essential data before returning a faulty device to Shopping Master Hub. Unfortunately, data backup or recovery assistance is not provided at this time.
Returning Faulty Products within Warranty:
If you suspect a product is faulty within the warranty period, raise a ticket or visit the store of purchase for assessment. Only after confirming the fault will repair, replacement, or refund be initiated. Please note that replacements cannot be dispatched before receiving the faulty product.
14 Days Change of Mind Policy:
For change of mind returns within 14 days:
- Unused and sealed items incur no restocking fee.
- Opened items may be subject to a 15% restocking fee.
- Returns are not accepted after 14 days unless deemed faulty, with a minimum 15% restocking fee applied.
- Payment surcharges and shipping costs are non-refundable.
For specific exclusions and exceptions, please refer to our detailed policy. We’re committed to ensuring your satisfaction. Shop confidently with Shopping Master Hub.